The role of the IT Section is to provide a fully comprehensive support, maintenance, installation and advice service for all aspects of IT across the organisation. The service covers the full range of network, data, voice and mobile technology in use at various locations throughout Tayside including our HQ, WAN-connected satellite depots and council properties where Tayside Contracts staff are based.
The service provides support to all users and is the first point of contact for all IT related matters ranging from first-line user support to major installations/upgrades and managed projects.
A key objective of the IT Section is to ensure that the organisation has an IT Infrastructure and hardware/software estate that is fit for purpose and allows front line, support services and management to operate effectively and efficiently.
The service also includes the full range of data and network security, database administration, data/system backup and recovery and provides advice and recommendations on new and emerging technology where they would be of benefit to the organisation.